This Certificate is aimed at certifying candidates in the job of a “DTH Set-top Box Installer and Service Technician”, in the “Electronics” Sector/Industry.
The candidate is expected to know the following
• Express excellence in customer service.
• Establish Moments of Truth.
• Understand the basic steps in a Service Call
• Employ rapport building skills
• Demonstrate valuing.
• Communicate effectively.
• Respond to non-verbal cues in communication.
• Differentiate between the styles of communication.
• Demonstrate appropriate listening skills.
• Empathize to gain trust.
• Take ownership and resolve problems.
• Handle difficult customers.
• Probe customers for better understanding
• Understand the procedure followed in Installation of DTH
• Installation Video of DTH
To explain and practise the assembling the different component of Dish assembly
• Reflector Dish Assembly
• Mount Assembly
Demonstrate and Practise connectorization
• Connectorization of cable with box and LNBF
• Signal Peaking
• HD PVR Installation and VOD connection
• Standard box o Common issues with
STD boxes
• Trouble Shooting steps
• HD Box
• Common issues with HD Box.
• Trouble shooting steps
• HD PVR Box o Common issues with HD
PVR Box.
• Trouble shooting steps
• DTH Packages and Products